Privacy policy and Cookies use

Definition: A cookie is a small text file in alphanumeric format deposited on the user's hard disk by the server of the site visited or by a third party server (advertising network, web analytics service, etc.)

A cookie is generally considered to recognize a visitor when they return to a website. However, from a technical point of view the cookie makes it possible to recognize a machine and not really a user. A cookie can only be used by a server in the domain that has placed it. doesn't place any persistent cookie on users' hard disks. However, to facilitate navigation in the pages of the site, a session cookie must be placed in their RAM. This cookie is automatically deleted when users leave the portal.

You can deactivate the acceptance of cookies at any time using the options of your browser. However, this may deprive you of certain online services or advanced features. uses 2 types of Cookies

1) Internal Cookies needed for the site to work

These cookies allow the site to work optimally. You can oppose and delete them using your browser settings, however your user experience may be degraded.

Cookie nameDestinationRetention time
__paypal_mid Paypal information (Payment platform) 12 months
PHPSESSID Keeps basket information Session
__lglaw Save your choice in terms of consent of cookies 12 months
PrestaShop-6f3aea0a069707f8917ce6b3457eabb2 Save your acceptance of registration of your details when creating your customer account 12 months after order confirmation

2) Audience measurement cookies

In order to adapt the site to the requests of its visitors, we measure the number of visits, the number of pages viewed as well as the activity of visitors to the site and their frequency of return. Google Analytics, the statistics tool used by, generates the following cookies:

Nom du cookieFinalitéDurée de conservation
__utma Statistiques Google Analytics 24 months
__utmb Statistiques Google Analytics 1 day
__utmc Statistiques Google Analytics Session
__utmt Statistiques Google Analytics 1 day
__utmz Statistiques Google Analytics 6 months
_ga Statistiques Google Analytics 12 months
_gat Statistiques Google Analytics 12 months

Automatic exchange of information

As soon as you access the site, your computer and the site server automatically exchange information. However, this exchange does not identify you personally (eg name, phone, address, subject of the request), without you having to intervene. The information exchanged are:

→ the domain name (eg, if you use a private Internet access account,, if your access is through a university, etc.)
→ the IP address (eg that could allow an Internet provider to disclose the identity of the person associated with it
→ the type of browser (ex: Firefox, Explorer, Chrome, etc ...) and operating system (ex: Windows, Mac OS, Linux, etc ...) that you use
→ the pages you visit
→ the date and time you access these pages
→ the address of the referring site from which you reached the site

Our site collects this information because of the technological requirements inherent in Internet browsing. Indeed, the server needs it to transmit files compatible with the computer equipment you use. Be assured, however, that under no circumstances will these requirements identify you.

The information is stored and used by for statistical purposes. They are used to count the number of visits, the most frequented pages, the technology used by these visitors, referring sites and the country of origin of the visitors. In no case are they used to draw up user lists.

Transmission of personal information

Our site does not collect any personal information without the visitor's consent.

In general, you do not have to provide any personal information. The only exceptions apply to certain services that may ask you for them. In this case, strict provisions have been made for the site to be secure.

We remind you that the transmission of information by e-mail is not totally secure. That's why we do not recommend that you disclose personal information such as your Social Insurance Number or passwords by email. We do the same on our side by not answering your questions by email when it involves transmitting confidential data.

E-mail messages are treated with the same confidentiality measures as mail received by mail. If you transmit personal information by email, by filling out an unsecured online form or by subscribing to a mailing list, and in this case we will conclude that you give us your consent, rest assured that:

→ our site will only use the information required to respond to your request and respond to it
→ the information transmitted will not under any circumstances be used to draw up user profiles
→ our site will not transmit any information to another private organization

In accordance with the law, you have access at any time to any personal information that our site holds about you. You may require that inaccurate, incomplete or equivocal information be rectified or destroyed. Any request for communication, rectification or destruction must be made in writing or by email.

Our security protocol

The site uses state-of-the-art technologies and equipment that ensure the security of its transactional pages and maintain the confidentiality of the data exchanged there.

The security protocol that it uses, SSL (Secure Socket Layers), makes it possible to transform the information entered into encrypted information (128-bit encryption) and to verify the identity of the parties (the user and the portal) who communicate. together via the Internet.

In general, secure pages are identified using the green padlock symbol that appears in the top left corner of your browser's address bar. This symbol ensures that the transmission of the information provided by the user is encrypted.

Your user responsibilities

For maximum security, it is advisable to:

→ use the latest version of a browser that complies with security requirements (128-bit SSL encryption protocol)
→ clear the cache memory of your computer after transmitting your data
→ keep your identification data, your access code and your password confidential (Our site can not be held responsible for any unauthorized use of them.)

Definition of terms used

IP adress
A number consisting of four integers separated by periods, which uniquely identifies a computer connected to the Internet and allows its location

Encryption (synonym: encryption)
Operation by which is substituted for a text in clear, an unintelligible text, unusable for anyone who does not have the key to bring it back to its original form.

Domain name
Part of an Internet name that specifically identifies the website of a given organization.

An element of information that is transmitted by the server to the browser when the user visits the portal, and can be retrieved by this server during subsequent visits.

Session witness
A cookie that is stored in the RAM of the client computer by the browser, and retains only the information generated at logon and remains active only while the user's browser is open.

Cookie (or Persistent Witness)
Text file stored in a file of the client computer by the browser, and which can be retrieved by the portal server during a subsequent connection.


You can always contact our customer service.

You can write to us at:

Dermocore Ltd
6 Lynfield Lane
CB4 1DR Cambridge
United Kingdom

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