General sales conditions


We welcome you to dermocore.com (the "Site").

In the context of these Terms and Conditions, it is agreed that "You" or the "Buyer" means the person browsing the Site and / or ordering the Products on the Site; "We" or the "Seller" means the company identified in the legal notice above; the Buyer and the Seller will be collectively referred to as the "Parties" and individually referred to as the "Party".

Any order for a Product on the Site requires consultation and express acceptance of the GTC by checking the box provided for this purpose during the ordering process.

In accordance with the applicable laws and regulations, it is recalled that the validation of the purchase order as specified in these T & C constitutes an electronic contract between the Parties which is proof between the Parties of the entirety of the order and the due payment of sums due in execution of the said order.

1. Identity of the Company

Dermocore Ltd
6 Lynfield Lane
CB4 1DR Cambridge
United Kingdom

2. Object

The present general conditions of sale are concluded between, on the one hand Dermocore Ltd, and on the other hand the persons wishing to make a purchase on the Dermocore Ltd website, hereinafter referred to as "THE USER". They apply, without restrictions or reservations, to all sales by Dermocore Ltd of the products offered on its website.

3. Offer

Therefore, the fact for any person to order a product offered for sale on the website of the company Dermocore Ltd makes these terms and conditions of sale are deemed previously accepted.

4. Price

Our selling prices are indicated in Euros all taxes included and take into account the value added tax (V.A.T.). Any change in the UK VAT rate will automatically be reflected in the prices of products sold by Dermocore Ltd on its website.

The selling prices of the products (within the limits of available stocks) are those in force on the day of registration of the purchase order by the Buyer. Prices are guaranteed subject to typographical error in printing. These prices do not include the cost of shipping and making the package. These will be indicated before the registration of the order by the Buyer. Keep your bill, it will serve you in case of exchange or refund.

Product selling prices may be changed by Dermocore Ltd when deemed necessary by vendor price increases.

5. Product features

In accordance with Article L 111-1 of the Consumer Code, the Buyer may, prior to his order, take note, on the Dermocore Ltd website, of the essential characteristics of the products he wishes to order .

The Buyer selects one or more products from the different (activated) categories available on the Dermocore Ltd website.

The offers presented by Dermocore Ltd are valid while stocks last.

The photographs, graphics and descriptions of the products offered for sale are only indicative and do not engage the seller.

6. The Order

Any order implies full membership without restrictions or reservations to these general conditions of sale. From the moment the Buyer has registered his order by clicking on the "Buy" icon, he is deemed to have knowingly and unreservedly accepted the present general conditions of sale, the prices, volumes, and quantities of the products. offered for sale and ordered.

The sale will be confirmed by Dermocore Ltd by sending an email to the Buyer stating that his order has been taken into account and that it is confirmed. It will not be final until Dermocore Ltd receives the prize.

7. The Payment

Payment must be made when ordering by the Buyer. At no time, the sums paid can not be considered as a deposit or installments. Orders are payable in Euros.

To pay for your order, the Buyer has the following payment methods: CB, Visa, Master Card or Paypal.

The Buyer warrants to Dermocore Ltd that he has the authorization to use the method of payment he has chosen when registering the purchase order.

In case of payment incident, non-payment by the Buyer, Dermocore Ltd reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution. Likewise, the delivery of any new order to the Buyer will be excluded as long as such conditions remain.

As part of the fight against fraud on the Internet, information about your order may be transmitted to any third party for verification.

Dermocore Ltd uses a secure Paypal payment system.

It is a solution for securing online payments on the Internet.

It is based on the SSL (Secure Socket Layer 128-bit) protocol that allows the encryption of information that travels over the network of networks.

Your payment request is routed in real time to the secure remote payment manager who performs the various checks to prevent abuse and fraud.

8. Choice of products

The Buyer having taken knowledge of the products and their characteristics, marketed by Dermocore Ltd, has under his sole responsibility his choice on the product (s) subject to his order. In addition, the Buyer is the only judge of the compatibility of the products ordered with those used by him.

9. Delivery

The products will be delivered to the address indicated by the buyer on the order form. Orders are delivered by the Post Office via the Colissimo system.

The delivery time, following validation of your order, is: 3-7 days. This time is communicated for information only.

Any overrun may not give rise to damages, withholding or cancellation of the order by the Buyer.

For any order confirmed before 13h, from Monday to Friday (excluding holidays), the sending of the order will take place the same day within the limit of available stock.

In any case, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the products ordered will be delivered within a maximum of thirty days from the day following the day on which the Buyer has registered his order, subject to full payment of the price.

Failing delivery after the expiry of this period, the Buyer will have the opportunity to cancel the order. The sums paid by the Buyer will be returned to him without delay, to the exclusion of any other compensation.

In case of delay of delivery compared to the date initially fixed, the Buyer will have to inform it in writing (email) to Dermocore Ltd in order to improve the quality of service which can be proposed to him and to allow Dermocore Ltd conduct an investigation with the carrier.

An investigation with the carrier can take up to 21 business days. If during this period, the product is found, it will be immediately re-routed to the place of delivery designated in the order form. On the other hand, if the ordered product is not found at the end of this period of 21 days of investigation, Dermocore Ltd will proceed at its expenses to a new shipment of the products ordered by the Buyer.

10. Right of withdrawal

In accordance with Article L. 121-20 of the Consumer Code, the Buyer has a period of seven days from the date of receipt, to return at its expense, the products ordered for reimbursement.

Dermocore Ltd does not accept parcels sent freight collect. Any risk related to the return of the product is the responsibility of the Buyer.
Failure to comply with the procedure outlined above and the times indicated, the Buyer can not make any claim for non-compliance or defect of the delivered products, the products then being deemed compliant and free from defect.

The products must imperatively be returned to Dermocore Ltd in a perfect state of resale, in their original state (packaging, accessories, instructions ...), duly sealed, and accompanied by the signed right of return according to the procedure described -above.

11. Retention of title

Dermocore Ltd retains full ownership of the products sold until full payment of the price, in principal, fees and taxes included.

12. Liability

Dermocore Ltd can not be held responsible for the non-performance of the contract in case of out of stock or unavailability of the product due to force majeure, disruption or total or partial strike including postal services and means of transport and / or communications.

Dermocore Ltd will not be liable for any consequential damages that may arise from the purchase of the products.

Dermocore Ltd can not be responsible for any loss of data, files. It is the Buyer's responsibility to make all necessary backups.

13. Partial invalidity

If one or more stipulations of the present general conditions of sale are held for invalid or declared as such under a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their strength and reach.

14. Non-waiver

The fact for one of the parties not to claim a breach with the other party to any of the obligations referred within these terms and conditions of sale can not be interpreted for the future as a waiver the obligation in question.

15. Governing Law and Jurisdiction

Sales of Dermocore Ltd products are subject to European law. Any dispute relating to the interpretation, performance or breach of the contract concluded between Dermocore Ltd and the Buyer, even in the case of multiple defendants, will, in the absence of amicable agreement, be subject to the exclusive jurisdiction of the courts from MANCHESTER.

16. "Informatique et Libertés"

The information collected by Dermocore Ltd during any order from the Buyer is necessary for the management of its order by Dermocore Ltd. In accordance with the law "Informatique et Libertés" n ° 78-17 of January 6th, 1978, the Purchaser has a right of access, rectification, opposition and suppression to the data concerning him near Dermocore Ltd .

Dermocore Ltd reserves the right to place cookies on the computer of visitors to its website. a cookie does not allow us to identify you. In general, it records information about the navigation of your computer on our site (the pages you have visited, the date and time of the consultation, etc.) that we can read during your subsequent visits. In this case, it contains the information you have just provided us. Thus, you will not need, during your next visit, to fill again the form that we proposed to you.